I registered with POS Online http://www.posonline.com.my/ weeks before I renewed my road tax, just to make sure I am ever ready to grab my rebate.
Their online system always said that my vehicle registration number cannot be found, seek help from JPJ.
Even after nearly one month, POS still think that my car doesn’t exist.
I’ve finally gave up, and went to the physical Post Office instead of the online one. The queue wasn’t too bad, only about 20 persons ahead when I reached there at around 10 AM.
The form was easy to fill, provided you know Malay.
It took me 30 minutes of stand waiting, seeing people getting their RM 625.00 easily from the counters, by just getting the thumb dirty.
When it came to my turn, a look at the counter terminal, I said to myself “gee, their interface is almost like the one online at internet” — that’s not good, that bloody interface has been telling me my car doesn’t exist.
True indeed, they can’t find my vehicle number, and the girl was kind enough to repeat couple of time saying that “come back after 7 days on your road tax due”, without observing that my due date was almost a month ago.
I shown her my vehicle registration card, she got confused, and said that nothing she can do about it.
Just before I am about to ask her what should I do next, she clicked on a special button on the page, and the interface switched to their old DOS based terminal front end.
That’s, my friend, miracle started. She managed to find my record there, and she did something quickly — like making a “posting” request on the very primitive DOS interface, and switch back to the browser alike GUI.
Then she attempted another entry on my vehicle number, and voila, my detail appeared.
I had a feeling that the GUI terminal are actually running parallel with their legacy system, in 2 different backend, which may glue together at some points.
It seems their legacy system is still the primary workhorse!
Needless to say, I also got my left thumb dirty, and get my money back. Yeay.
So, if you are like me, thinking to save some time doing this online, but couldn’t find your vehicle registration, you might want to visit the real post office instead. Oh, bring some document too, such as your road tax receipt (the one that you left over after tearing off the road tax to stick on your front screen).